Analisis Keberhasilan Usaha Rumah Makan Salero Basamo Dalam Mempertahankan Keeksistensian Ditengah Persaingan Rumah Makan Yang Sejenis di Kota Gunungsitoli

  • Mei Kristian Halawa Universitas Nias
  • Emanuel Zebua Universitas Nias
  • Yupiter Mendrofa Universitas Nias
  • Otanius Laia Universitas Nias
Keywords: Business success, customer satisfaction, customer loyalty, and competitive advantage.

Abstract

This research was conducted at the Salero Basamo Restaurant, Gunungsitoli City. This research aims to successfully determine the Salero Basamo restaurant business in maintaining its existence amidst competition from similar food stall businesses. This research uses a qualitative descriptive method, using data sources, namely observation, interviews, documentation. In the research, determining informants used purposive sampling and snowball sampling techniques to obtain 3 key informants who could provide information related to problems at the research site. The results of this research show that the success of a business in maintaining its existence can be seen from the level of customer satisfaction and competitive advantage.

Author Biographies

Mei Kristian Halawa, Universitas Nias

Management

Emanuel Zebua, Universitas Nias

Management

Yupiter Mendrofa, Universitas Nias

Management

Otanius Laia, Universitas Nias

Management

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Published
2024-04-30
How to Cite
HalawaM. K., ZebuaE., MendrofaY., & LaiaO. (2024). Analisis Keberhasilan Usaha Rumah Makan Salero Basamo Dalam Mempertahankan Keeksistensian Ditengah Persaingan Rumah Makan Yang Sejenis di Kota Gunungsitoli. Jurnal Ilmiah Metansi (Manajemen Dan Akuntansi), 7(1), 188-193. https://doi.org/10.57093/metansi.v7i1.266